How to return an order/item
If you’d like to return an item, please:
- Let us know within 14 days of receipt by emailing hello@vintagetreasures.uk with the order number and the item you’d like to return.
- We’ll email you more information and you’ll have 14 days to return the item to the address provided on the email.
What Happens Next
Once your return is received:
- We’ll inspect it
- We’ll send you an email to notify you that we have received your returned item.
- We’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 14 days.
Return Labels
- If you change your mind, you’re responsible for paying for your own shipping costs for the return.
- Please consider using a trackable shipping service or purchasing shipping insurance to cover you in the event the item is lost in the post.
- If the item is faulty (unless described as such), the wrong item has been sent, or it has been misdescribed, please contact us to request a postage label.
- Contact us at Hello@vintagetreasures.uk for any questions related to refunds and returns.
Eligible Returns
To be eligible for a return, your item must:
- Be unused.
- In the same condition that you received it.
- In the original packaging.
There are certain situations where no refund or only a partial refunds can be granted:
- Any item not in the condition you received it in
- Any item that is damaged or missing parts for reasons not due to our error.
- If more than 30 days have passed since your purchase.
Klarna Purchases
We want you to love your vintage treasures. If you decide to return an item that you purchased using Klarna, our standard 14-day return policy applies.
- How your refund works: Once we receive and verify your returned item in its original condition, we will process the refund through our system. Klarna will then automatically adjust your payment plan, cancel any remaining instalments, and refund any payments you have already made directly back to your card.
- Please note: Do not pause your payments with Klarna until we have confirmed receipt of your return. You can log into your Klarna app to report a return, which will temporarily freeze your statement while the item travels back to us.
- Return Shipping: As with standard orders, the customer is responsible for return trackable shipping costs.